Cancellations due to Covid-19 Concerns

THIS NOTICE IS EFFECTIVE AS OF MARCH 1, 2020

If your event must be canceled or rescheduled due to Coronavirus Concerns, Government Mandates or any other global health concerns, these are our policies.
All cancellations must be made in writing.

If cancellation is made 15 or more days prior to the event:

We will credit 100% of all money paid towards another event or rescheduled date within 6 months of the original event date. You will not be responsible for the remainder of the invoice if the final payment has not been made. No refunds will be given. Credits are non-transferrable. Reschedule date is subject to availability. We suggest coordinating with us to make sure we’ll be available first.

If cancellation is made within 14 days prior to the event and no production work has begun:

We will credit 100% of all money paid towards another event or rescheduled date within 6 months of the original event date less any expenses incurred in the planning of your event. Time spent on the event planning/ideation will be deducted at a $50/hr rate. No refunds will be given. Credits are non-transferrable. Reschedule date is subject to availability. We suggest coordinating with us to make sure we’ll be available first.

If cancellation is made within 14 days prior to the event and work has begun or all deliverables have been completed.

If your balloon décor has been completed and it is deemed ready for delivery and installation, you will only receive a credit to be used towards another event or rescheduled date for the number of items that are not disposable. You will also receive credit for delivery/installation or any other fees that have not yet happened by the time of cancellation notice. Credit is only valid if used within 6 months of the original event date. Credits are non-transferrable. Reschedule date is subject to availability. We suggest coordinating with us to make sure we’ll be available first.